Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Express an interest in obtaining information about us or our services
• Participate in activities on our website (such as posting comments or reviews)
• Request customer support
• Complete our booking forms
• Subscribe to our newsletter

The personal information we collect may include:

• Contact information (name, email address, phone number, mailing address)
• Demographic information (date of birth, nationality, passport details)
• Billing information (credit card details, billing address)
• Travel preferences and special requirements
• Information you share in correspondence with us

1.2 Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser, including:

• IP address and device identifiers
• Browser type and version
• Pages you visit and time spent on each page
• Date and time of your visit
• Referring website
• Operating system

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and complete your travel bookings
• Communicate with you about bookings, inquiries, and provide customer support
• Send you administrative information, such as updates to our terms, conditions, and policies
• Personalize your experience and deliver content relevant to your interests
• Send you marketing and promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our website
• Improve our website, products, services, marketing, and customer relationships
• Detect, prevent, and address technical issues or fraudulent activities
• Comply with legal obligations

3. Disclosure of Your Information

We may share your information in the following situations:

3.1 Business Partners and Service Providers

We may share your information with our business partners and third-party service providers who perform services on our behalf, such as:

• Travel suppliers (airlines, hotels, tour operators, transportation companies)
• Payment processors
• Customer service providers
• IT and system administration service providers
• Marketing and analytics partners

These third parties are only permitted to use your personal information to provide these services to us and are required to maintain the confidentiality of your information.

3.2 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

3.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. International Data Transfers

Our website and services are operated in Australia. If you are located in the European Economic Area (EEA), UK, or other regions with laws governing data collection and use that may differ from Australian law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

By providing your personal information to us, you consent to the transfer of your information to Australia and the processing of that information as outlined in this Privacy Policy. We will take measures reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request information about the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at: